Professional Experience Timeline: UX Leadership, Impact & Achievements
Over the course of 18+ years, Abraham T Thomas has shaped transformative digital experiences across fintech, telecom, enterprise SaaS, public sector, and global innovation ecosystems. This timeline offers a curated view of his professional journey β highlighting impactful roles, award-winning projects, and strategic UX leadership across industries.
Each milestone reflects a commitment to user-centered design, cross-functional collaboration, and elevating digital products through thoughtful experience strategy, design systems, and innovation at scale.

Wells Fargo
Senior Assistant Vice President / Sr. Software Engineer (UX & Digital)
Duration: Sep 2020 β Present
Industry: Banking & Financial Services | Focus: Capital Markets, AI in Data Analytics, Enterprise UX
π Golden Spoke Award 2022 β UX Leadership
Key Contributions:
β Leading UX for Digital Transformation of Corporate Banking and Investment Portfolio Applications, enhancing investment decision-making capabilities.
β Developed scalable UX design system, streamlining collaboration across a 90+ member team.
β Spearheaded migration of UX design processes in-house, optimizing workflow efficiency and reducing dependencies.
β Conducted UX workshops, heuristic evaluations, and accessibility audits to enhance usability and compliance.
β Improved workflow automation, reducing manual effort in design handoff and development cycles.

Tech Mahindra
Lead - UX Design & Research
Duration: Feb 2016 β Sep 2020
Industry: Digital Consulting & Enterprise UX | Focus: AI, Telecom, Finance, SaaS
π Star Award 2017 β Innovative Solution of the Year
Key Contributions:
β Delivered UX strategy and UX research for enterprise applications in fintech, telecom, and emerging digital products.
β Developed scalable UX frameworks and design systems, ensuring consistency and efficiency across global teams.
β Conducted UX workshops, UI/UX audits, usability testing, and accessibility assessments for enterprise products.
β Key Projects:
β’ National Australian Bank (NAB): Designed AI-powered chatbot NEXA
β’ British Telecom: MyBT Self-care Mobile App
β’ Sunrise Communications AG (Switzerland): MySunrise App & Business Portal
β Hackathon Winner: Guardian Life Innovation Challenge (2017), Appify5050, and MLC Life Hackathon (Best Use of Modern Tech).

European Union
IT & Marketing Communications Officer, European Business & Technology Centre (EBTC)
Duration: Jun 2010 β Feb 2016
Industry: International Business, Trade, & Technology | Focus: Digital Platforms, Branding
Key Contributions:
β Managed branding, digital strategy, and online marketing for EU-India business & research collaborations.
β Developed a Technology Transfer Platform for promoting European clean technologies in India.
β Led digital campaigns and event branding for Enterprise Europe Network (EEN), Eurochambres, and European Commission projects.
β Conducted UX research and usability studies in partnership with European institutions to develop a technology transfer web application.
β Directed corporate branding, promotional campaigns, and UI/UX initiatives for various EU business projects.

UnitedHealth Group
Sr. Web & Graphic Designer
Duration: Mar 2008 β Jan 2010
Industry: Healthcare, Corporate Branding | Focus: Digital Communications, Visual Design
Key Contributions:
β Developed brand communication and corporate identity designs for Optum Health, Ingenix, and UnitedHealth Care.
β Designed marketing materials, advertising assets, corporate publications, and internal branding collateral.
β Created digital storytelling strategies for advertising campaigns.

Acindo Group
Sr. Web & Graphic Designer
Duration: Dec 2009 β Jun 2010
Industry: IT & Digital Services | Focus: Web & UI/UX Design
Key Contributions:
β Designed and developed UI/UX for web platforms and mobile applications.
β Led creative direction for digital branding and marketing collateral.
β Managed client communication and project management for design initiatives.

Early Career (2005 β 2008)
UI/UX & Graphic Design Foundations
Industry: Advertising, Publishing, Design | Focus: Branding, Campaigns, UI/UX
Humana People to People (HPPI) β Graphic Design Officer (Mar 2007 β Mar 2008)
β Designed visual assets, presentations, and marketing materials for non-profit projects.
β Managed event branding and campaign promotions.
Aptara Corp. β Sr. Web & Graphic Designer (Mar 2006 β Mar 2007)
β Designed content for print & digital media.
β Led template development, workflow management, and UI/UX design for publishing solutions.
Inventiv Advertising Pvt. Ltd. β Visualizer/Web Designer (Jul 2005 β Mar 2006)
β Developed branding, print advertisements, and website designs.
β Designed Firefox Bikesβ branding campaigns.
β Managed animation, typography, and multimedia campaigns.